While I reviewed material a few minutes ago, it occurred to me that I had failed to rave about this change Ben made in February. It doesn't look like much. It's a simple change. It's nothing that experienced players even get to see. But I think it was a significant change for the good.
In January, I wrote* about how I use a Mentor Registration form to remove my character from the Mentors list when I'm about to log off. It spares new players the potential frustration of getting no answer. New players do not always understand that the numbers on the Mentors list indicate a character's inactivity and possible log off.
The 10-minute limit cuts the chance to one-third what it used to be. I think it is a well-chosen duration. I think it's an excellent, simple change, with lasting benefits to new players.
*http://www.darkgrimoire.com/bb/ftopic7835.Mentoring+A+Courteous+Trick+and+Mentoring+Costs+No+Money.html