This is a reminder that some email providers have decided over the years that we are a spam company rather than a real company.
For most, that means that messages from us might appear in your junk or spam mail folder. If you are expecting an email from us and you aren't getting it, check your junk mail to see if it ended up in there. If you then tell your provider that our emails are not junk, that won't happen again.
For COMCAST email users, things are a bit worse... our email never even gets to you because it is rejected outright as spam.
If you are a COMCAST subscriber, we would certainly appreciate it if you would write or call COMCAST and complain to them that their stupidly putting us on the block list has kept you from communicating with a company that you do legitimate business with. Us contacting them does very little, since they think we are evil. =) But if you complain and say that you are a Comcast customer and they are keeping you from being in contact with a company that you pay money and get a service from, they might listen.
BUT... until some of you contact Comcast, don't bother emailing us from a Comcast email because you will never get our response. Sadly, when people use the CONTACT INFO to get our email and then send us a question or comment from a Comcast email address, we have no choice but to just trash their message because we can't respond.